Reply from willow and hall.
Willow and hall sofa bed reviews.
Over two months on.
Always very happy with the quality of their sofas this is the second sofa we get from willow and hall we love them and are always very happy with their quality.
Reply from willow and hall.
We are still waiting for them to rectify this.
Save up to 20 autumn sale.
The sofa bed we bought from willow and hall is great but their customer service is not.
Sofa was delivered with arm covers that do not match and a pull strap for bed mechanisms was missing.
I took delivery of my new sofa bed from willow and hall recently and i am delighted with the item and the service i received form start to finish.
We have curated an edit of sofa beds sofas armchairs beds and accessories in designs ranging from classic to mid century and modern.
They give various options for eg filling fitness for the sofa and the actual mattress was the thickest we could find on the market.
Willow and hall reviews dreadful company product quality and customer service 0 stars avoid willow hall is genuinely the worst company product quality and customer service i ve ever encountered.
First sofa faulty replacement sofa sent also faulty refusal to refund for months on end ignored by customer service.
All this was done with courtesy and kindness.
Order from our sofa bed sofa armchair bed or accessories collections now and save up to 20.
Since moving to a new house willow hall is the only company to have found my address delivered on time put the sofa together and removed the packaging.
Well done to them.
We have contacted the company on a couple of occasions only to be told the last time 21st july our order had been completely overlooked with no prospect of being completed in under 8 to 9 weeks.
Every design is made in britain by hand tailored for you from our handpicked selection of personalisation options including over 200 fabrics three seat cushions and three luxury 14cm deep sofa bed mattresses for a relaxing night s sleep.
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Although there was a 1 week delay with delivery which isn t completely unexpected when making a furniture item to order i was happy to wait a little longer than initially anticipated to receive my.
Notice that there are no 5 reviews for actual sofa customers but many 1 with each complaining about delivery.
Delivery has always been flawless staff very kind and careful with the items and our home.
They happily took just under 2000 from us for a sofa bed and otterman on march 16th 2020.
Tailor your furniture to suit your style and home with a choice of over 200 fabrics quality seat cushion options and if ordering a sofa bed three luxurious sofa bed mattress options.
We were really impressed with the chaise sofa bed we ordered on line from willow and hall.
They met the timescale for delivery too.
